Software Development & Support

Application Development & Support​

Year Up's Application Development & Support curriculum provides students with basic skills in programming, application/web development, databases, and software development fundamentals. Students are exposed to problem solving techniques such as algorithms, flow-charts, and decision trees; concepts and processes such as version control, Agile development, software development roles and environments, introductory programming, object oriented concepts, development of simple real-world applications, relational database terminology, database design tools; and techniques to create, update and query databases.

Skills Development at a Glance: What Students Learn

  • Utilize decision trees, flow charts, algorithms and pseudo-code as tools to effectively communicate solutions to business problems 
  • Using programming concepts to build basic software programs
  • Using code review processes to interpret, analyze, and provide feedback on peer code
  • Writing and running unit testing to verify code
  • Utilize an Integrated Development Environment (IDE) such as Eclipse, NetBeans or Visual Studio to write, build, execute and debug code
  • Identify and analyze similarities in structure, syntax, and semantics of different coding languages
  • Utilize SQL to build tables, specify constraints, apply indexes
  • Utilize SQL to query tables using filters, calculated fields, sorting, aggregates and joins
  • Create user interface designs with the goal of maximizing usability and improving user experience
  • Understand full-stack development, design patterns, and unit testing

Specialty Training Focus Areas:

  • Application Development Practicum
  • Advanced Topics in Application Development
  • Introduction to Databases
  • Software Development Fundamentals
  • Introduction to Programming
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Work in an agile software team to develop and release a product in increments
  • Work with clients and development teams to build technical requirements for a software request or user story
  • Update, fix, or write simple code that meets software specifications and passes code reviews
  • Assist with debugging, testing, and releasing features and bug fixes to production

Path to a Career: Training-Enabled Role Pathways

  • UI/UX Design & Development
  • Server/Cloud Development
  • Mobile App Development
  • Software Project Management
  • Production Support
  • DevOps/Automation
  • Application Development
  • Web Development

Example Roles Filled by Graduates:

  • Junior Developer
  • UI/UX Designer
  • Production Support Analyst

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

Information Technology

Helpdesk/Desktop Support

Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes diagnosis and troubleshooting of common hardware and software problems in a personal computer, types and functions of operating systems, OS installation (physical and virtual), and an introduction to basic functions using the command line interface in Windows and Linux environments. Students are also introduced to network protocols, ports, and topologies, as well as customer service concepts like problem-solving, active listening and de-escalation.

Skills Development at a Glance: What Students Learn

  • Assemble and disassemble a personal computer; install, configure, update, and troubleshoot hardware and operating systems
  • Diagnose and troubleshoot common hardware and software issues  
  • Identify and apply appropriate customer service strategies that foster customer satisfaction
  • Navigate an industry-standard ticketing system (i.e. Zendesk, Remedy, Helpdesk Pro)
  • Set-up a functioning peer-to-peer LAN and troubleshoot LAN operations
  • Design a workable set of IP addresses for a given set of networks
  • Identify and explain common TCP and UDP ports, network protocols, and their purpose
  • Distinguish between number bits, format, and addressing capability of IPv4 vs. IPv6    

Specialty Training Focus Areas:

  • Operating Systems
  • Computer Hardware
  • Computer Networking Support
  • Customer Service
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Provide first level contact and communicate resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Support the maintenance and upgrade of network devices
  • Support users with issues involving network connectivity such as internet connection and printer problems

Path to a Career: Training-Enabled Role Pathways

  • Helpdesk Support
  • Desktop Support
  • Application Support
  • Telecommunications Specialist
  • Network Support

Example Roles Filled By Graduates:

  • Helpdesk Support Analyst
  • Application Support Analyst
  • Desktop Support Analyst
  • Network Analyst

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

Fall 2021 Training

We focus our career training to meet the hiring needs of our local partners. Below are the training specialties that will be offered to students beginning in Fall 2021.

Software Development & Support

Learn how to solve problems with code, use business requirements to develop software solutions, and create user interface designs. 

Information Technology

Learn how to support hardware, operating systems, and network devices, and provide first-level contact and service to customer issues. 

Still curious?

Discover more about what you can gain
from each training specialty.

Our specialties

Local leadership

Tatiana Heck

Site Director, Seattle Central College and Seattle Campus

Want other options?

These nearby Year Up campuses may offer training in a specialty that interests you even more.

1.31 mi.
4.95 mi.
666.52 mi.