Year Up's Business Fundamentals specialty builds broad skills in business, and trains towards proficiency in topics such as customer service, project management, personal finance, data analysis, public speaking, marketing, accounting, and business ethics/law. Training include basics of business including business functions, tools and processes; project management concepts, techniques and roles; budgeting, personal finance and analyzing financial data; and customer service topics, including problem-solving, active listening and de-escalation.

Skills Development at a Glance: What Students Learn

• Understand planning and implementation of new or revised programs, procedures, and organization practices
• Compile, organize and create correspondence, forms, and reports
• Analyze and interpret data, information and situations
• Perform research and compile information related to business needs
• Utilize business object reports and data feeds to ensure proper postings of information
• Prepare statistical tables, charts and reports, workflow charts, staffing patterns, and organizational charts  
• Build skills in customer service, project management, personal finance, data analysis, business ethics, or introductory accounting (dependent on market)

Specialty Training Focus Areas:

• Business Fundamentals
• Business Operations
• Year Up’s Standard Training  

Students may also take a number of introductory courses to build skills in a broad area, such as:

• Introduction to Project Management
• Introduction to Customer Service
• Personal Finance

Training at Work: Typical Job Tasks

• Complete administrative tasks that aid daily operations of an organization
• Help a team complete a project within its scope, schedule, and budget
• Evaluate business processes and identify areas for increased efficiency
• Provide research and clerical support to underwriters, to determine if a client qualifies for insurance policies, loans, or other financial services

Path to a Career: Training-Enabled Role Pathways

• Operations Assistant
• Human Resources Coordinator
• Administrative Coordinator
• Collections
• Loan Processing

Example Roles Filled by Graduates:

• Operations Support Associate
• Business Office Project Analyst
• Underwriting Assistant
• Client Service Support