Business Operations

Business Fundamentals

Year Up's Business Fundamentals specialty builds broad skills in business, and trains towards proficiency in topics such as customer service, project management, personal finance, data analysis, public speaking, marketing, accounting, and business ethics/law. Training include basics of business including business functions, tools and processes; project management concepts, techniques and roles; budgeting, personal finance and analyzing financial data; and customer service topics, including problem-solving, active listening and de-escalation.

Industry Training Focus Areas

  • Business Foundations & Navigation
  • Customer-Based Communications
  • Team-Based Project Coordination
  • Data Management, Analysis & Reporting
  • Year Up’s Essential Skills Training

Industry Skills Development at a Glance: You'll Learn How To...

  • Navigate dynamics while working with a team, facilitating, supporting, and leading as needed
  • Identify various company functions, organizational structures, and hierarchies
  • Understand different types of formation, stages of development, and management structures of a business (e.g. promotion, sales, merchandise, distribution and production)
  • Utilize effective inquiry to understand and solve a customer’s request, walking them through various solutions and resources
  • Analyze and interpret data using tools such as Excel, Tableau, Power BI, and PowerPoint

Essential Skills Development at a Glance: You'll Learn How To...

  • Communicate professionally in-person and over digital platforms by utilizing strategies, tools, and feedback to adapt to the environment
  • Participate in meetings by contributing to conversation and supporting with planning and follow up actions across a team
  • Navigate challenging situations by regulating reactions to display grit and maintaining a positive composure
  • Utilize common management, editing, and conference tools such as Microsoft Outlook, PowerPoint, and Zoom
  • Gather and analyze data to provide support to and generate ideas for a business
  • Pursue opportunities for professional growth and maintain a well-formed resume

Training at Work: Typical Job Tasks

  • Complete administrative tasks that aid daily operations of an organization
  • Help a team complete a project within its scope, schedule, and budget
  • Evaluate business processes, identifying areas for increased efficiency
  • Utilize communication strategies (interpret and adapt to conversations, leverage empathy and professional etiquette)

Path to a Career: Training-Enabled Role Pathways

  • Operations Assistant
  • HR Coordinator
  • Administrative Coordinator
  • Loan Processing

Hands-on Experience at Top Companies Like: