Why Choose Year Up United for IT Support Job Training?
 

Year Up United's IT Support program goes beyond traditional training in IT, offering a transformative experience designed to ignite your passion for technology. Our industry-focused Career Pathways curriculum covers essential hardware and software skills, providing context and hands-on experience that resonates in today's tech-driven world. Here's what awaits you:

Building the Foundation: IT Support Training Essentials
 

• Computer Architecture: Navigate and maintain computer systems, servers, and cloud infrastructure.
• Device Management: Apply functions such as backup, restore, imaging, partitioning, defragmentation, compression, and encryption of devices.
• Computer Network Configuration: Build out physical and software configuration of basic computer networks.
• Technical Customer Service: Provide support via a common ticketing/incident management system.
• Desktop Management: Install and configure common business applications, internet settings, and antivirus software on a desktop.
• Troubleshooting: Utilize common troubleshooting techniques to trace a computer system or application issue, identify the root cause, apply and verify a fix, and communicate the resolution to the customer.
• Technical Documentation: Create documentation for basic procedures, tools usage, and systems changes.

Beyond Tech: Nurturing Professional Growth
 

In addition to technical expertise, Year Up United focuses on your overall development to ensure your success in any professional setting. These focus areas include:

• Technology, Communications & Productivity: Use workplace technology, communicate effectively across channels, collaborate in meetings, and manage your time and workload to achieve business goals. 
• Growth Mindset: Build self-awareness, adaptability, resilience, and continuous learning habits while setting goals, seeking feedback, and taking ownership of your personal and professional growth.
• Higher Order Thinking: Analyze information, solve problems, think critically, use data to inform decisions, and develop innovative solutions to real-world business challenges.
• Career & Workplace Success: Demonstrate professionalism, collaborate effectively with others, communicate proactively, and navigate workplace expectations to contribute successfully in any work environment.
• Artificial Intelligence (AI): Apply AI tools responsibly and effectively to enhance productivity, support decision-making, and complete workplace tasks while exercising sound judgment. 

Your Role in the Workforce: Realizing Your Potential
 

Upon completing our IT job training program, you'll be prepared for a range of roles in helpdesk/desktop support, including:

• IT Support: Provide first-level troubleshooting support for hardware and software issues.
• Desktop Support: Install, configure, and troubleshoot desktop applications.
• Application Support: Assist user with specific software such as Salesforce, Microsoft Office, or SharePoint.
• Telecommunications Specialist: Provide installation, troubleshooting, repair and maintenance support for communication systems and equipment.
• Network Analyst: Support and resolve issues with connectivity, administration, and network systems.

Embark on Your IT Support Training Journey Today
 

Your tech journey toward a fulfilling career begins with Year Up United's specialized IT job training. Join us, and let's chart a path to success tailored to your aspirations. Take the first step today and apply to the program!