Application Development & Support
Year Up's Application Development & Support curriculum provides students with basic skills in programming, application/web development, databases, and software development fundamentals. Students are exposed to problem solving techniques such as algorithms, flow-charts, and decision trees; concepts and processes such as version control, Agile development, software development roles and environments, introductory programming, object oriented concepts, development of simple real-world applications, relational database terminology, database design tools; and techniques to create, update and query databases.
Skills Development at a Glance: What Students Learn
- Utilize decision trees, flow charts, algorithms and pseudo-code as tools to effectively communicate solutions to business problems
- Using programming concepts to build basic software programs
- Using code review processes to interpret, analyze, and provide feedback on peer code
- Writing and running unit testing to verify code
- Utilize an Integrated Development Environment (IDE) such as Eclipse, NetBeans or Visual Studio to write, build, execute and debug code
- Identify and analyze similarities in structure, syntax, and semantics of different coding languages
- Utilize SQL to build tables, specify constraints, apply indexes
- Utilize SQL to query tables using filters, calculated fields, sorting, aggregates and joins
- Create user interface designs with the goal of maximizing usability and improving user experience
- Understand full-stack development, design patterns, and unit testing
Specialty Training Focus Areas:
- Application Development Practicum
- Advanced Topics in Application Development
- Introduction to Databases
- Software Development Fundamentals
- Introduction to Programming
- Year Up’s Standard Training
Training at Work: Typical Job Tasks
- Work in an agile software team to develop and release a product in increments
- Work with clients and development teams to build technical requirements for a software request or user story
- Update, fix, or write simple code that meets software specifications and passes code reviews
- Assist with debugging, testing, and releasing features and bug fixes to production
Path to a Career: Training-Enabled Role Pathways
- UI/UX Design & Development
- Server/Cloud Development
- Mobile App Development
- Software Project Management
- Production Support
- DevOps/Automation
- Application Development
- Web Development
Example Roles Filled by Graduates:
- Junior Developer
- UI/UX Designer
- Production Support Analyst
Locations Currently Offering This Training Specialty:
Hands-on Experience: Example Internship Companies
Hands-on Experience: Example Internship Companies
Helpdesk/Desktop Support
Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes diagnosis and troubleshooting of common hardware and software problems in a personal computer, types and functions of operating systems, OS installation (physical and virtual), and an introduction to basic functions using the command line interface in Windows and Linux environments. Students are also introduced to network protocols, ports, and topologies, as well as customer service concepts like problem-solving, active listening and de-escalation.
Skills Development at a Glance: What Students Learn
- Assemble and disassemble a personal computer; install, configure, update, and troubleshoot hardware and operating systems
- Diagnose and troubleshoot common hardware and software issues
- Identify and apply appropriate customer service strategies that foster customer satisfaction
- Navigate an industry-standard ticketing system (i.e. Zendesk, Remedy, Helpdesk Pro)
- Set-up a functioning peer-to-peer LAN and troubleshoot LAN operations
- Design a workable set of IP addresses for a given set of networks
- Identify and explain common TCP and UDP ports, network protocols, and their purpose
- Distinguish between number bits, format, and addressing capability of IPv4 vs. IPv6
Specialty Training Focus Areas:
- Operating Systems
- Computer Hardware
- Computer Networking Support
- Customer Service
- Year Up’s Standard Training
Training at Work: Typical Job Tasks
- Provide first level contact and communicate resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Support the maintenance and upgrade of network devices
- Support users with issues involving network connectivity such as internet connection and printer problems
Path to a Career: Training-Enabled Role Pathways
- Helpdesk Support
- Desktop Support
- Application Support
- Telecommunications Specialist
- Network Support
Example Roles Filled By Graduates:
- Helpdesk Support Analyst
- Application Support Analyst
- Desktop Support Analyst
- Network Analyst
Locations Currently Offering This Training Specialty:
- Diablo Valley Campus
- Downtown Campus
- Roxbury Campus
- Downtown Campus
- AMSC Campus
- Downtown Campus
- Downtown Campus
- Woodbridge Campus
- Providence Campus
- Wall Street Campus
- Arlington Campus
- Wolfson Campus (through Jan 2021)
- Center City Campus (through Jan 2021)
- San Francisco Campus
- Facebook Campus
- Silicon Valley Campus
- North Campus (through Jan 2021)
- Midtown Campus
- Manassas Campus
- HCCC Campus
- SCC Campus
Hands-on Experience: Example Internship Companies
Hands-on Experience: Example Internship Companies
Cyber Security
Year Up's Cyber Security curriculum provides students with an overview of computing systems and an understanding of the need and impact of cyber security for identifying threats and securing computer and network systems. Training includes background on the components of a personal computer, types and functions of operating systems, a fundamental introduction to network protocols, ports, and topologies, information security basics, techniques to assess security risks and secure computer and network systems, and tools to monitor and respond to security threats.
Skills Development at a Glance: What Students Learn
- Monitor internal systems according to established protocols to identify security incidents
- Document and escalate incidents into organizations ticketing system
- Triage potential security incidents and direct them to appropriate teams
- Features and techniques needed to secure network communications
- Understand risk management and the network monitoring tools that support it
- Understand Intrusion Detection System (IDS) and Intrusion Prevention Systems (IPS); vulnerability scanning and penetration testing
- Identify threats to network services, devices, traffic, and data
- Common causes for company vulnerabilities
- Identify and explain common TCP and UDP ports, network protocols, and their purpose
Specialty Training Focus Areas:
- Cyber Security
- Computer Hardware
- Computer Networking Support
- Year Up’s Standard Training
Training at Work: Typical Job Tasks
- Assist with developing security policies and procedures
- Configure and support security tools such as firewalls and anti-virus software
- Create training materials to inform users of secure practices
- Perform security upgrades
- Identify and report abnormalities in network activity
Path to a Career: Training-Enabled Role Pathways
- Incident Monitoring & Response
- Security Operations Center (SOC)
- Security Compliance
- Penetration Testing
- Computer & Digital Forensics
Example Roles Filled By Graduates:
- Incident Monitoring & Response Analyst
- Security Operations Center (SOC) Analyst
- Penetration Tester
- Computer & Digital Forensic Analyst
Locations Currently Offering This Training Specialty:
Hands-on Experience: Example Internship Companies
Hands-on Experience: Example Internship Companies
Business Fundamentals
Year Up's Business Fundamentals specialty builds broad skills in business, and trains towards proficiency in topics such as customer service, project management, personal finance, data analysis, public speaking, marketing, accounting, and business ethics/law. Training include basics of business including business functions, tools and processes; project management concepts, techniques and roles; budgeting, personal finance and analyzing financial data; and customer service topics, including problem-solving, active listening and de-escalation.
Skills Development at a Glance: What Students Learn
- Understand planning and implementation of new or revised programs, procedures, and organization practices
- Compile, organize and create correspondence, forms, and reports
- Analyze and interpret data, information and situations
- Perform research and compile information related to business needs
- Utilize business object reports and data feeds to ensure proper postings of information
- Prepare statistical tables, charts and reports, workflow charts, staffing patterns, and organizational charts
- Build skills in customer service, project management, personal finance, data analysis, business ethics, or introductory accounting (dependent on market)
Specialty Training Focus Areas:
- Business Fundamentals
- Business Operations
- Year Up’s Standard Training
Students may also take a number of introductory courses to build skills in a broad area, such as:
- Introduction to Project Management
- Introduction to Customer Service
- Personal Finance
Training at Work: Typical Job Tasks
- Complete administrative tasks that aid daily operations of an organization
- Help a team complete a project within its scope, schedule, and budget
- Evaluate business processes and identify areas for increased efficiency
- Provide research and clerical support to underwriters, to determine if a client qualifies for insurance policies, loans, or other financial services
Path to a Career: Training-Enabled Role Pathways
- Operations Assistant
- Human Resources Coordinator
- Administrative Coordinator
- Collections
- Loan Processing
Example Roles Filled by Graduates:
- Operations Support Associate
- Business Office Project Analyst
- Underwriting Assistant
- Client Service Support
Locations Currently Offering This Training Specialty:
Hands-on Experience: Example Internship Companies
Hands-on Experience: Example Internship Companies
Welcome to Arizona - Central City Campus
Explore location-specific training specialties, career tracks, start dates, internship partners, and more.
1245 E Buckeye Road
Phoenix, AZ 85034
Start dates
Fall 2020 Training
We focus our career training to meet the hiring needs of our local partners. Below are the training specialties currently offered at this campus.
Software Development & Support
Learn how to solve problems with code, use business requirements to develop software solutions, and create user interface designs.
Information Technology
Desktop Support
Learn how to support hardware, operating systems, and network devices, and provide first-level contact and service to customer issues.
Learn how to identify and report threats to network services, devices, traffic, and data and techniques to secure network communications.
Business Operations
Learn core business skills to aid daily operations of an organization, increase efficiency, and enable optimization of business processes.
Still curious?
Discover more about what you can gain
from each training specialty.
Want other options?
These nearby Year Up campuses may offer training in a specialty that interests you even more.
Corporate Internship Partners
Earn a 6-month internship at a top company, and put your training to work with valuable real-world experience.
Example Internship Partners
American Express
Bank of America
McKesson
JPMorgan Chase & Co.
CVS
Academic & Community Partners
Our local partners are essential to our success. Here are some making an impact in your area.
Academic & Community Partners
