Information Technology

Helpdesk/Desktop Support

Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes diagnosis and troubleshooting of common hardware and software problems in a personal computer, types and functions of operating systems, OS installation (physical and virtual), and an introduction to basic functions using the command line interface in Windows and Linux environments. Students are also introduced to network protocols, ports, and topologies, as well as customer service concepts like problem-solving, active listening and de-escalation.

Skills Development at a Glance: What Students Learn

Assemble and disassemble a personal computer; install, configure, update, and troubleshoot hardware and operating systems
Diagnose and troubleshoot common hardware and software issues
Identify and apply appropriate customer service strategies that foster customer satisfaction
Navigate an industry-standard ticketing system (i.e. Zendesk, Remedy, Helpdesk Pro)
Set-up a functioning peer-to-peer LAN and troubleshoot LAN operations
Design a workable set of IP addresses for a given set of networks
Identify and explain common TCP and UDP ports, network protocols, and their purpose
Distinguish between number bits, format, and addressing capability of IPv4 vs. IPv6

Specialty Training Focus Areas:

Operating Systems
Computer Hardware
Computer Networking Support
Customer Service
Year Up’s Standard Training

Training at Work: Typical Job Tasks

Provide first level contact and communicate resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Support the maintenance and upgrade of network devices
Support users with issues involving network connectivity such as internet connection and printer problems

Path to a Career: Training-Enabled Role Pathways

Helpdesk Support
Desktop Support
Application Support
Telecommunications Specialist
Network Support

Example Roles Filled By Graduates:

Helpdesk Support Analyst
Application Support Analyst
Desktop Support Analyst
Network Analyst

Locations Currently Offering This Training Specialty:

Hands-on Experience: Example Internship Companies

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Information Technology

Cyber Security

Year Up's Cyber Security curriculum provides students with an overview of computing systems and an understanding of the need and impact of cyber security for identifying threats and securing computer and network systems. Training includes background on the components of a personal computer, types and functions of operating systems, a fundamental introduction to network protocols, ports, and topologies, information security basics, techniques to assess security risks and secure computer and network systems, and tools to monitor and respond to security threats.

Skills Development at a Glance: What Students Learn

Monitor internal systems according to established protocols to identify security incidents
Document and escalate incidents into organizations ticketing system
Triage potential security incidents and direct them to appropriate teams
Features and techniques needed to secure network communications
Understand risk management and the network monitoring tools that support it
Understand Intrusion Detection System (IDS) and Intrusion Prevention Systems (IPS); vulnerability scanning and penetration testing
Identify threats to network services, devices, traffic, and data
Common causes for company vulnerabilities
Identify and explain common TCP and UDP ports, network protocols, and their purpose

Specialty Training Focus Areas:

Cyber Security
Computer Hardware
Computer Networking Support
Year Up’s Standard Training

Training at Work: Typical Job Tasks

Assist with developing security policies and procedures
Configure and support security tools such as firewalls and anti-virus software
Create training materials to inform users of secure practices
Perform security upgrades
Identify and report abnormalities in network activity

Path to a Career: Training-Enabled Role Pathways

Incident Monitoring & Response
Security Operations Center (SOC)
Security Compliance
Penetration Testing
Computer & Digital Forensics

Example Roles Filled By Graduates:

Incident Monitoring & Response Analyst
Security Operations Center (SOC) Analyst
Penetration Tester
Computer & Digital Forensic Analyst

Locations Currently Offering This Training Specialty:

Hands-on Experience: Example Internship Companies

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Download Our Student Training Catalog

Become a Partner

Download Our Training Solutions Catalog

Business Operations

Project Management Support

Year Up's Project Management Support specialty trains towards foundational skills in business and project management. Students learn the basics of business including business functions, tools and processes; project management concepts, techniques and roles, and the use of frameworks and processes including building project charters, work breakdown structures, project scheduling, project budgeting, building marketing plans, HR management plans, risk management plans, and doing stakeholder analysis, competitor analysis, and projected revenue analysis with the help of tools such as Microsoft Project and Excel.

Skills Development at a Glance: What Students Learn

Key tools (Gantt charts, Microsoft Project) and methodologies (Agile, Scrum)
Basic concepts and common methods of project management: the ten project knowledge areas and the five phases of the project management lifecycle
The interplay between the triple constraint (scope, time, cost) in the Project Management Plan
Project selection criteria and project evaluation methods (cost-benefit analysis, feasibility study)
Strategies for planning a project: developing a work breakdown structure (WBS) and timeline, calculating task estimates, managing task dependencies, tracking progress, identifying/managing risks, and defining/measuring goals
Common communication artifacts and tools for executing a project: project plan, statement of work (SOW), status reports, & meeting notes
Define and measure the goals of the project relative to the intended project outcomes

Specialty Training Focus Areas:

Project Management Support
Business Fundamentals
Business Operations
Year Up’s Standard Training

Training at Work: Typical Job Tasks

Help prepare project proposals, time-frames, schedule, and budget
Act as key contact and communicate project status to participants
Support Project Manager in the successful planning and execution of a project

Path to a Career: Training-Enabled Role Pathways

Project Support

Example Roles Filled by Graduates:

Project Support Analyst
Junior Project Analyst
Business Controls Specialist
Project Coordinator
Administrative Associate
Administrative Coordinator

Locations Currently Offering This Training Specialty:

Hands-on Experience: Example Internship Companies

Get Started Today

Become a Student

Download Our Student Training Catalog

Become a Partner

Download Our Training Solutions Catalog

Welcome to National Capital Region - Woodbridge Campus

Explore location-specific training specialties, career tracks, start dates, internship partners, and more.

Northern Virginia Community College
2645 College Drive
Woodbridge, VA 22191

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Spring 2022 Training

We focus our career training to meet the hiring needs of our local partners. Below are the training specialties that will be offered to students beginning in Spring 2022.