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Software Development & Support

Application Development & Support​

Year Up's Application Development & Support curriculum provides students with basic skills in programming, application/web development, databases, and software development fundamentals. Students are exposed to problem solving techniques such as algorithms, flow-charts, and decision trees; concepts and processes such as version control, Agile development, software development roles and environments, introductory programming, object oriented concepts, development of simple real-world applications, relational database terminology, database design tools; and techniques to create, update and query databases.

Skills Development at a Glance: What Students Learn

  • Utilize decision trees, flow charts, algorithms and pseudo-code as tools to effectively communicate solutions to business problems 
  • Using programming concepts to build basic software programs
  • Using code review processes to interpret, analyze, and provide feedback on peer code
  • Writing and running unit testing to verify code
  • Utilize an Integrated Development Environment (IDE) such as Eclipse, NetBeans or Visual Studio to write, build, execute and debug code
  • Identify and analyze similarities in structure, syntax, and semantics of different coding languages
  • Utilize SQL to build tables, specify constraints, apply indexes
  • Utilize SQL to query tables using filters, calculated fields, sorting, aggregates and joins
  • Create user interface designs with the goal of maximizing usability and improving user experience
  • Understand full-stack development, design patterns, and unit testing

Specialty Training Focus Areas:

  • Application Development Practicum
  • Advanced Topics in Application Development
  • Introduction to Databases
  • Software Development Fundamentals
  • Introduction to Programming
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Work in an agile software team to develop and release a product in increments
  • Work with clients and development teams to build technical requirements for a software request or user story
  • Update, fix, or write simple code that meets software specifications and passes code reviews
  • Assist with debugging, testing, and releasing features and bug fixes to production

Path to a Career: Training-Enabled Role Pathways

  • UI/UX Design & Development
  • Server/Cloud Development
  • Mobile App Development
  • Software Project Management
  • Production Support
  • DevOps/Automation
  • Application Development
  • Web Development

Example Roles Filled by Graduates:

  • Junior Developer
  • UI/UX Designer
  • Production Support Analyst

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

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Information Technology

Helpdesk/Desktop Support

Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes diagnosis and troubleshooting of common hardware and software problems in a personal computer, types and functions of operating systems, OS installation (physical and virtual), and an introduction to basic functions using the command line interface in Windows and Linux environments. Students are also introduced to network protocols, ports, and topologies, as well as customer service concepts like problem-solving, active listening and de-escalation.

Skills Development at a Glance: What Students Learn

  • Assemble and disassemble a personal computer; install, configure, update, and troubleshoot hardware and operating systems
  • Diagnose and troubleshoot common hardware and software issues  
  • Identify and apply appropriate customer service strategies that foster customer satisfaction
  • Navigate an industry-standard ticketing system (i.e. Zendesk, Remedy, Helpdesk Pro)
  • Set-up a functioning peer-to-peer LAN and troubleshoot LAN operations
  • Design a workable set of IP addresses for a given set of networks
  • Identify and explain common TCP and UDP ports, network protocols, and their purpose
  • Distinguish between number bits, format, and addressing capability of IPv4 vs. IPv6    

Specialty Training Focus Areas:

  • Operating Systems
  • Computer Hardware
  • Computer Networking Support
  • Customer Service
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Provide first level contact and communicate resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Support the maintenance and upgrade of network devices
  • Support users with issues involving network connectivity such as internet connection and printer problems

Path to a Career: Training-Enabled Role Pathways

  • Helpdesk Support
  • Desktop Support
  • Application Support
  • Telecommunications Specialist
  • Network Support

Example Roles Filled By Graduates:

  • Helpdesk Support Analyst
  • Application Support Analyst
  • Desktop Support Analyst
  • Network Analyst

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

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Financial Operations

Investment Operations

Year Up's Investment Operations specialty trains toward skills in financial management, data management, analysis, and reporting and investment operations. Training covers financial management topics such as financial statements, accounting, financial analysis, financial forecasting, working capital, asset management and financial ethics; using Excel, PowerPoint and Tableau/Power BI to load, prepare, analyze and report data; and investment operations terminology and concepts such as types of markets, regulators, products and exchanges, the different participant players within this ecosystem, and the role and importance of business ethics.

Skills Development at a Glance: What Students Learn

  • Roles of participants in the investments/securities arena and how they interact with each other
  • Understand what it means to own and sell equity/fixed income in a company from the perspective of investors/issuers
  • Understand key terms of a security and a securities sale as well as the different types of investment funds
  • Apply principles of accounting, financial analysis, financial forecasting, working capital, and asset management
  • Analyze business processes to understand issues and how to implement possible solutions
  • Utilize strategies for interpreting and making business-related inferences about data
  • Using data analysis tools, in Excel (i.e. Sorting, Filtering, Conditional Formatting, Charts, Tables, PivotTable, Vlookup)
  • Recognize effective storytelling with data and when to use different tables and charts to drive business decisions
  • Utilize Excel, PowerPoint and data visualization tools (i.e. Tableau or Power BI), to develop and present reports 

Specialty Training Focus Areas:

  • Investment Operations
  • Financial Management
  • Intro to Data Management, Analysis, and Reporting
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Update daily fund pricing
  • Monitor fund cash and custody activity and prepare fund reports
  • Take in and execute operational requests from clients
  • Process wires and trades
  • Monitor to identify causes of breaks between systems
  • Analyze data relating to business processes
  • Communicate business process improvement requirements to a technology team
  • Assist wealth managers with trust operations

Path to a Career: Training-Enabled Role Pathways

  • Fund/Portfolio Accounting/Administration
  • Client Services Support
  • Reconciliation Analyst
  • Transaction Processing 
  • Wealth/Portfolio Management Operations
  • Business/Process Analyst 

Example Roles Filled by Graduates:

  • Fund Accounting Representative
  • Portfolio Administrator
  • Trade Processing Specialist
  • Trust Operations Specialist

Locations Currently Offering This Training Specialty:

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

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Sales & Customer Support

Client Services & Sales Support

Year Up's Client Services & Sales Support specialty prepares students for job functions in customer service, Customer Relationship Management (CRM) system use, professional written and verbal communications, and introductory sales with practical skills in communication, customer service and sales. Training is geared toward concepts and practical application of customer service constructs such as problem-solving, active listening, de-escalation, and professional communications; use of CRM systems to enter, update, query and report on customer and sales data and take a customer record through the stages of an engagement cycle; utilizing Outlook to engage clients and manage customer interactions; sales basics including concepts such as the sales cycle, sales roles, products, relationship management, and sales tools and techniques along with practical application in a sales or personal banking work context.

Skills Development at a Glance: What Students Learn

  • Articulate a product’s value proposition and tailor a sales pitch to customer needs/concerns
  • Strategies for building credibility and rapport with customers during sales interactions and building relationships with customers over time
  • Identify and close on opportunities for upselling and cross-selling during a customer interaction
  • Utilize active listening, problem solving, negotiation, effective inquiry, researching company resources, and leveraging insights to meet and maintain goals and KPIs
  • Leverage a Customer Relationship Management (CRM) system to input and change customer information, build and export reports, take notes on customer interactions, and move a customer record through a complete engagement cycle
  • Use market, client, and sales performance data to identify areas for growth or improvement in the sales function
  • Identify and qualify leads; conduct research through social media and other channels to identify leads and gather data about prospective accounts
  • Utilize strategies, like empathy, for handling objections and responding to challenging customer behaviors, with resilience to bounce back and ensure high quality customer experience
  • Email communication skills and how to manage an email thread/conversation to demonstrate responsiveness and follow-through

Specialty Training Focus Areas:

  • Sales & Client Services
  • Sales Practicum
  • Customer Service for Sales, Customer Support, & Business
  • CRM Systems
  • Email Communication
  • Consumer Banking*
  • Year Up’s Standard Training  

*Consumer Banking Supplemental Training course is available in lieu of Sales Practicum in support of role pathways like Personal Banking, Financial Products Servicing, and Financial Advisory/Other Licensed Sales Support.

Training at Work: Typical Job Tasks

  • Handle inbound customer inquiries and generate sales through renewals, upselling, and cross-selling opportunities
  • Support sales staff by opening/updating client accounts, processing documentation, analyzing reports and data, scheduling communications, and creating client contracts
  • Identify, research, & qualify new account opportunities
  • Utilize customer relationship management (CRM) systems to record and access information about clients and sales leads
  • Communicate through inbound calls or as 2nd point of contact with clients initially, with increased outbound customer interaction over time as skills are mastered

Path to a Career: Training-Enabled Role Pathways

  • Personal Banking
  • Financial Advisory/Other Licensed Sales Support
  • Inside/Outside Sales Support
  • Inbound Sales/Inbound Sales Support
  • Sales Operations & Analytics
  • Client Services

Example Roles Filled by Graduates:

  • Personal / Relationship Banker
  • Sales & Support Representative
  • Sales Development Representative
  • Inbound Sales Representative
  • Sales Support Representative
  • Contract Support Representative

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

Fall 2021 Training

Overview

We focus our career training to meet the hiring needs of our local partners. Below are the training specialties that will be offered to students beginning in Fall 2021.

In addition to these specialties, the Wall Street Campus also offers an accelerated Financial Services/Consumer Banking Career Track 

Please note: The Financial Services/Consumer Banking Career Track is an accelerated version of our Client Services & Sales Support training specialty.

 

Financial Services/Consumer Banking Career Track

  • Reminder: This is the name for the accelerated Client Services & Sales Support track offered at our Wall Street Campus. This is the only Client Services & Sales Support program offering at the Wall Street Campus.
  • This track prepares students (who are nearing completion of an associate's degree or have approximately 24+ college credits) for careers in the financial services industry with a two-month immersive training followed by a 3-month internship with a company such as JPMorgan Chase or New York Life
  • During the full-time training, participants gain banking industry knowledge and skills, and are given individualized coaching and feedback around soft skills, such as professional etiquette and business communication
  • On internship, students apply this knowledge while gaining critical work experience in customer-facing financial services roles, all with the support of Year Up staff
  • Year Up’s corporate partners view these interns as a pipeline of talent and are eager to hire all young adults who perform well, as well Year Up provides employment placement coaching to ensure that students graduate with a career-track job

Software Development & Support

Learn how to solve problems with code, use business requirements to develop software solutions, and create user interface designs. 

Information Technology

Learn how to support hardware, operating systems, and network devices, and provide first-level contact and service to customer issues. 

Financial Operations

Learn how to execute operational requests from clients and ensure that financial transactions are processed, settled, and reconciled.

Sales & Customer Support

Learn how to build relationships with customers, implement cross-selling and upselling opportunities, and identify and qualify leads. 

Still curious?

Discover more about what you can gain
from each training specialty.

Our specialties

Local leadership

Nadine Sylvester-Crammer

Site Director, Wall Street Campus

Want other options?

These nearby Year Up campuses may offer training in a specialty that interests you even more.