Helpdesk/Desktop Support

Washington, District of Columbia
Earn an Educational Stipend
August 2024
A man in glasses wearing a nice jacket and tie smiling at the camera

How It Works


Our program provides you with an educational stipend and skills-based training in:

  • Computer Architecture & Systems Fundamentals
  • Computer Systems Administration
  • Desktop Management
  • Technical Customer Service
  • Year Up’s Essential Skills Training

Put the skills you learned into practice! We'll work with our company partners to provide you access to internships and wrap-around support services.

Land a Job

80% of alumni are employed and/or enrolled in college within 4 months of graduation. Our support staff will guide you through every part of your job search.

Common role pathways:

  • Helpdesk Support
  • Desktop Support
  • Application Support
  • Telecommunication Specialist
  • Network Analyst

Year Up Graduate Outcomes

of graduates employed and/or enrolled in postsecondary education within 4 months of program completion
average starting annual salary of Year Up graduates
of graduates are satisfied with Year Up

Helpdesk/Desktop Support Typical Job Tasks

  • Provide first level contact and communicate resolutions to customer issues; escalate unresolved queries to the appropriate level of support
  • Support the maintenance and upgrade of network devices; install and configure applications on a desktop
  • Track, route and redirect problems to correct resources
  • Support users with issues such as internet connection and printer problems

Eligibility Requirements

  • 18-29 years old
  • High school graduate or GED
  • Low to moderate income
  • U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
  • Live within commuting distance of a Year Up location. Although Year Up has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
  • Have not obtained a Bachelor’s degree
  • Available five days a week (M-F) for the entire duration of the program
  • Highly motivated to learn new technical and professional skills

More information about vaccination requirements can be found here.

Do you have DACA status?
Year Up strongly supports DACA and welcomes young adults with DACA status. For more, see our DACA GUIDANCE page.


Our staff will help you determine which campus is right for you after you apply to Year Up in National Capital Region.
Year Up logo
VA, Woodbridge
Northern Virginia Community College
2645 College Drive
(571) 303-1449
  • Be a part of a Year Up cohort of students at this college partner
  • Earn credits directly from this college partner to use toward a future degree
  • Applicants may be asked to submit a college application and complete a FAFSA form in addition to their Year Up application requirements
Year Up logo
Washington, D.C.
609 H Street, NE
Suite #500
District of Columbia
(786) 577-6028
  • Learning will take place in a Year Up classroom with seasoned instructors providing technical and professional training

Where you'll Intern

Bank of America logo
Amazon logo
LinkedIn logo

Other training paths in National Capital Region

A smiling man in a dress shirt and tie sitting at a desk and smiling at the camera
Cyber Security
Woodbridge, VA
Earn an Educational Stipend
August 2024
A smiling man in a suit surrounded by coworkers looking toward the camera
Washington, District of Columbia
Earn an Educational Stipend
October 2024