Helpdesk/Desktop Support

Phoenix, Arizona

Earn College Credit

Hybrid

January 2023

A man in glasses wearing a nice jacket and tie smiling at the camera

How It Works

Learn

Our program provides you with hands-on training in:

Computer Architecture & Systems Fundamentals
Computer Systems Administration
Desktop Management
Technical Customer Service

Intern

We'll match you to a paid internship where you will apply your new Helpdesk/Desktop Support skills.

Land a Job

80% of alumni are employed and/or enrolled in college within 4 months of graduation. Our support staff will guide you through every part of your job search.

Common role pathways:

Helpdesk Support
Desktop Support
Application Support
Telecommunication Specialist
Network Analyst

Year Up Graduate Outcomes

80%

of graduates employed and/or enrolled in postsecondary education within 4 months of program completion

$52K

average starting annual salary of Year Up graduates

92%

of graduates are satisfied with Year Up

Helpdesk/Desktop Support Typical Job Tasks

Provide first level contact and communicate resolutions to customer issues; escalate unresolved queries to the appropriate level of support
Support the maintenance and upgrade of network devices; install and configure applications on a desktop

Track, route and redirect problems to correct resources
Support users with issues such as internet connection and printer problems

Learn more about Helpdesk/Desktop support

Eligibility Requirements

18-29 years old
High school graduate or GED
Low to moderate income
U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
Live within commuting distance of a Year Up location. Although Year Up has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
Have not obtained a Bachelor’s degree

Available five days a week (M-F) for the entire duration of the program
Highly motivated to learn new technical and professional skills
Fully vaccinated against Covid-19, unless you have a medical disability or sincerely held religious belief that prevents you from receiving the vaccine

More information about vaccination requirements can be found here.

Do you have DACA status?
Year Up strongly supports DACA and welcomes young adults with DACA status. For more, see our DACA GUIDANCE page.

Campuses

Our staff will help you determine which campus is right for you after you apply to Year Up in Arizona.

AZ, Phoenix

Gateway Community College

1245 E Buckeye Road

Arizona

85034

(480) 376-0898

Directions

Be a part of a Year Up cohort of students at this college partner
Earn credits directly from this college partner to use toward a future degree
Applicants may be asked to submit a college application and complete a FAFSA form in addition to their Year Up application requirements