Helpdesk/Desktop Support

Phoenix, Arizona
Earn an Educational Stipend
Hybrid
January 2025
Woman at desk smiling while on computer

Our Proven Path

Train

Through job training across our 10 different career pathways, Year Up United sets students up for success on a path they’re passionate about—and it starts by building a foundation of expertise. You will receive an educational stipend and skills-first training in:

Computer Architecture & Systems Fundamentals

Computer Systems Administration

Desktop Management

Technical Customer Service

Year Up United's Essential Skills Training

Experience

Students have the opportunity to put their skills into practice with access to hands-on, real-world internships with our corporate partners. This is where students gain the invaluable experience they need to get where they want to go.

Access

80% of alumni are employed and/or enrolled in college within 4 months of graduation. Our support staff will guide you through every part of your job search with personalized coaching.

Common role pathways:

Helpdesk Support

Desktop Support

Application Support

Telecommunication Specialist

Network Analyst

Year Up United Graduate Outcomes

80%
of graduates employed and/or enrolled in postsecondary education within 4 months of program completion
$53K
average starting annual salary of Year Up United graduates
92%
of graduates are satisfied with Year Up United

Helpdesk/Desktop Support Typical Job Tasks

  • Provide first level contact and communicate resolutions to customer issues; escalate unresolved queries to the appropriate level of support
  • Support the maintenance and upgrade of network devices; install and configure applications on a desktop
  • Track, route and redirect problems to correct resources
  • Support users with issues such as internet connection and printer problems

Eligibility Requirements

  • 18-29 years old
  • High school graduate or GED
  • Low to moderate income
  • U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
  • Live within commuting distance of a Year Up United location. Although Year Up has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
  • Have not obtained a Bachelor’s degree
  • Available five days a week (M-F) for the entire duration of the program
  • Highly motivated to learn new technical and professional skills

More information about vaccination requirements can be found here.

Do you have DACA status?
Year Up United strongly supports DACA and welcomes young adults with DACA status. For more, see our DACA GUIDANCE page.

Campuses

Our staff will help you determine which campus is right for you after you apply to Year Up United in Arizona.
Year Up United Logo
AZ, Phoenix
Gateway Community College
108 N 40th Street, MA2113
Arizona
85034
(480) 376-0898
Directions
  • Be a part of a Year Up United cohort of students at this college partner
  • Earn credits directly from this college partner to use toward a future degree
  • Applicants may be asked to submit a college application and complete a FAFSA form in addition to their Year Up United application requirements

Where you'll Intern

Bank of America logo
Amazon logo
LinkedIn logo

Other training paths in Arizona