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YUPRO (Year Up Professional Resources, PBC) Wins ClearlyRated's 2021 Best of Staffing Client Award for Service Excellence

Dec 3, 2021

Clients of winning agencies are twice as likely to be completely satisfied.


YUPRO (Year Up Professional Resources, PBC), the industry-leading Opportunity Talent staffing agency, announced today that they have won the Best of Staffing Client Award for providing superior service to their clients. ClearlyRated's Best of Staffing® Award, in partnership with CareerBuilder, is the nation’s only staffing industry service excellence award that identifies which firms are delivering the highest quality of service through third party validated responses from clients and job seekers.

YUPRO received satisfaction scores of 9 or 10 out of 10 from 91.3% of their clients, significantly higher than the industry’s average of 38%. On average, clients of winning agencies are twice as likely to be completely satisfied with the services provided compared to those working with non-winning agencies.

“Throughout the pandemic, YUPRO has focused on what matters most — our talent and client experience — and we're honored to have our work recognized by ClearlyRated," said Michelle Sims, CEO of YUPRO. "We responded to the demands of a virtual workplace during a very difficult time by closely collaborating with clients on placement, onboarding, and coaching support. Our talent managers have continued to check-in verbally or visually with each of our employees on assignment on a weekly basis, allowing us to ensure their well-being and productivity throughout the pandemic. As a public benefit corporation, our clients are integral partners in closing the Opportunity Divide, and we look forward to continuing to make a difference one placement at a time.”

“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent," said ClearlyRated's CEO and Founder, Eric Gregg. "These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client and talent experience above all else. It is my honor to celebrate and showcase the 2021 Best of Staffing winners alongside feedback from their actual clients and placed talent on!”

“We are excited to join ClearlyRated in recognizing YUPRO’s tremendous work supporting Year Up graduates as they launch their careers during a time of unprecedented challenge,” said Gerald Chertavian, Founder and CEO of the nonprofit Year Up. “As YUPRO’s parent company, we’re thrilled to provide our corporate partners with another effective talent solution that brings us closer to closing the Opportunity Divide for young adults across the country.”


About Year Up Professional Resources, PBC
YUPRO is the nation’s leading Opportunity Talent Placement Firm and connects forward-thinking companies with diverse talent that drives long-term business success. YUPRO is a Public Benefit Corporation and a wholly owned subsidiary of Year Up, Inc., a leading non-profit workforce development organization, and upholds a shared social mission to close the Opportunity Divide. YUPRO utilizes a proprietary coaching program to place and support Opportunity Talent as they secure jobs where they earn fair and equitable market wages and experience continuity of work in a professional role.

About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at

About Best of Staffing
ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and placed talent. Award winners are showcased by city and area of expertise on—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated ratings and testimonials.