Year Up Bay Area Alum

Class of January 2013

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I grew up in a small town where there weren’t a lot of opportunities. My parents worked hard to provide for my siblings and me, but we didn’t have much to send all of us to a four year university. After high school, I didn’t know what direction to take in life. I went to college to play football, but after my second season, I realized I didn’t have the love for the sport that I once had. Changing lanes was difficult because football was the only thing that made college affordable. With college now out of reach, I didn’t know what to do. Then my cousin told me about Year Up, and I knew I had found my direction.

I learned so much at Year Up. In addition to the technical skills that have empowered me to succeed in the IT world, I learned how to make myself an asset to a team. I began to recognize my talents and realized the importance of networking and staying connected with my contacts. These lessons changed my mentality and shaped me into a vocal leader who could advocate for the team and myself.

When I finished the training phase of the program and started my internship at Salesforce, I wasn’t sure what to expect—I just knew I was going to be working with top people and would need to step up and use everything I had learned at Year Up.  As a member of the Salesforce Global Helpdesk team, I helped provide remote tech support to 1,500+ employees globally. This experience taught me a lot about communication and setting expectations. On an End User Support team, new issues sprout up constantly, and our team has to continually share information in order to offer users the very best support.

At the end of my internship, I accepted a full-time position with Salesforce. Now, I manage the Executive Briefing Center and provide tech support to some of our top executives. I love having the ability to voice my perspective on the direction of the department and have the full support of my team. In the future, I plan on managing an IT organization or moving into upper management at Salesforce.

Without Year Up, I would never have had the opportunity to work for a great company like Salesforce. Not only did the program provide me with the education I needed to get out of my small town and succeed, it has truly provided me with a new family of people who constantly keep me motivated. I wouldn’t trade this experience for anything. I am happy to be an ambassador for Year Up, and will continue to spread the word to everyone I meet.