ALBERT NGHIEM
Intern at Bank of Marin, Novato

While many employees would jump at the chance to have a year off, for Albert Nghiem it has been a year up that has made all of the difference.

Through San Francisco’s Year Up program, a non-profit that strives to help young adults gain access to job skills training and employment, Albert has been working in Bank of Marin’s IT department for the past four months.

As part of the year-long program, Albert participates in six months of classes and technical training, and also gets real-world experience with a six-month internship on the Bank of Marin IT support team. Based at the Bank’s Novato headquarters, Albert works on the help desk providing troubleshooting support for employees’ computer issues. His biggest insight so far is that it’s often the small things that can be the source of the problem. “I’ve learned the hard way that you have to be process-oriented to get to the root of the issue. If you skip even the simplest step, you’re going to miss it.”

In addition to his on-the-job training, Albert is finding the program goes above and beyond what he expected. “Year Up is so much more than career development, as I am learning important life skills that will benefit me now and in the future.”

While Albert had finished high school, his need to work made it hard to complete his college studies. With a goal of getting a college degree someday, he is motivated by his colleagues at the Bank. “I am inspired by the team of people I get to work with. They are so good at what they do, and they have also been so welcoming.”

After his internship at the Bank is complete this summer, Albert hopes to continue building his computer expertise in his next job. “My passion is technology and I want to keep learning more. I am so grateful to Bank of Marin for believing in me, and for providing this invaluable opportunity.”