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Information Technology

Helpdesk/Desktop Support

Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes diagnosis and troubleshooting of common hardware and software problems in a personal computer, types and functions of operating systems, OS installation (physical and virtual), and an introduction to basic functions using the command line interface in Windows and Linux environments. Students are also introduced to network protocols, ports, and topologies, as well as customer service concepts like problem-solving, active listening and de-escalation.

Skills Development at a Glance: What Students Learn

  • Assemble and disassemble a personal computer; install, configure, update, and troubleshoot hardware and operating systems
  • Diagnose and troubleshoot common hardware and software issues  
  • Identify and apply appropriate customer service strategies that foster customer satisfaction
  • Navigate an industry-standard ticketing system (i.e. Zendesk, Remedy, Helpdesk Pro)
  • Set-up a functioning peer-to-peer LAN and troubleshoot LAN operations
  • Design a workable set of IP addresses for a given set of networks
  • Identify and explain common TCP and UDP ports, network protocols, and their purpose
  • Distinguish between number bits, format, and addressing capability of IPv4 vs. IPv6    

Specialty Training Focus Areas:

  • Operating Systems
  • Computer Hardware
  • Computer Networking Support
  • Customer Service
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Provide first level contact and communicate resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Support the maintenance and upgrade of network devices
  • Support users with issues involving network connectivity such as internet connection and printer problems

Path to a Career: Training-Enabled Role Pathways

  • Helpdesk Support
  • Desktop Support
  • Application Support
  • Telecommunications Specialist
  • Network Support

Example Roles Filled By Graduates:

  • Helpdesk Support Analyst
  • Application Support Analyst
  • Desktop Support Analyst
  • Network Analyst

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

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Financial Operations

Investment Operations

Year Up's Investment Operations specialty trains toward skills in financial management, data management, analysis, and reporting and investment operations. Training covers financial management topics such as financial statements, accounting, financial analysis, financial forecasting, working capital, asset management and financial ethics; using Excel, PowerPoint and Tableau/Power BI to load, prepare, analyze and report data; and investment operations terminology and concepts such as types of markets, regulators, products and exchanges, the different participant players within this ecosystem, and the role and importance of business ethics.

Skills Development at a Glance: What Students Learn

  • Roles of participants in the investments/securities arena and how they interact with each other
  • Understand what it means to own and sell equity/fixed income in a company from the perspective of investors/issuers
  • Understand key terms of a security and a securities sale as well as the different types of investment funds
  • Apply principles of accounting, financial analysis, financial forecasting, working capital, and asset management
  • Analyze business processes to understand issues and how to implement possible solutions
  • Utilize strategies for interpreting and making business-related inferences about data
  • Using data analysis tools, in Excel (i.e. Sorting, Filtering, Conditional Formatting, Charts, Tables, PivotTable, Vlookup)
  • Recognize effective storytelling with data and when to use different tables and charts to drive business decisions
  • Utilize Excel, PowerPoint and data visualization tools (i.e. Tableau or Power BI), to develop and present reports 

Specialty Training Focus Areas:

  • Investment Operations
  • Financial Management
  • Intro to Data Management, Analysis, and Reporting
  • Year Up’s Standard Training  

Training at Work: Typical Job Tasks

  • Update daily fund pricing
  • Monitor fund cash and custody activity and prepare fund reports
  • Take in and execute operational requests from clients
  • Process wires and trades
  • Monitor to identify causes of breaks between systems
  • Analyze data relating to business processes
  • Communicate business process improvement requirements to a technology team
  • Assist wealth managers with trust operations

Path to a Career: Training-Enabled Role Pathways

  • Fund/Portfolio Accounting/Administration
  • Client Services Support
  • Reconciliation Analyst
  • Transaction Processing 
  • Wealth/Portfolio Management Operations
  • Business/Process Analyst 

Example Roles Filled by Graduates:

  • Fund Accounting Representative
  • Portfolio Administrator
  • Trade Processing Specialist
  • Trust Operations Specialist

Locations Currently Offering This Training Specialty:

Hands-on Experience: Example Internship Companies

Hands-on Experience: Example Internship Companies

Spring 2021 Training

We focus our career training to meet the hiring needs of our local partners. Below are the training specialties that will be offered to students beginning in Spring 2021.

Information Technology

Learn how to support hardware, operating systems, and network devices, and provide first-level contact and service to customer issues. 

Financial Operations

Learn how to execute operational requests from clients and ensure that financial transactions are processed, settled, and reconciled.

Still curious?

Discover more about what you can gain
from each training specialty.

Our specialties

Want other options?

These nearby Year Up campuses may offer training in a specialty that interests you even more.

2.69 mi.
11.91 mi.

Local leadership

Kira Coveney

Site Director, Roxbury Community College, Roxbury Campus