Roland R. Selby, Jr.
National Site Director, Southeast
Mr. Selby is a Project Management Institute (PMI) Certified Project Management Professional (PMP) and Lean Six Sigma Black Belt. He has 20 years management-level call center/customer service operations and training experience; and was a National Retail Federation Foundation (NRFF) Customer Service Skills (CSS) Certified Trainer.
Prior to joining IBM, Mr. Selby provided his unique blend of project management, call center management, and departmental leadership for Fortune 100 companies including, American Express, Ameriprise Financial, Citigroup Bank Card Services, Lockheed Martin, MBNA America, and Wells Fargo Bank.
Mr. Selby is a native of Baltimore and an alum of the Baltimore Polytechnic Institute and Morgan State University where he earned his Bachelor of Science degree in Accounting. He is a member of Kappa Alpha Psi Fraternity, Incorporated and serves on the Board of Directors for the Howard E. Rollins Foundation, and the Elijah Cummings Youth Program.Read More