Helpdesk/Desktop Support & Google IT Certificate

Austin, Texas
Earn a Google IT Support Certificate
April 2023
Austin Google Certification

How It Works


Our program provides you with hands-on training in:

  • Computer Architecture & Systems Fundamentals
  • Computer Systems Administration
  • Desktop Management
  • Technical Customer Service
  • Earn a Google IT Support Certificate

We'll match you to a paid internship where you will apply your new Helpdesk/Desktop Support skills.

Land a Job

80% of alumni are employed and/or enrolled in college within 4 months of graduation. Our support staff will guide you through every part of your job search. 

Common role pathways:

  • Helpdesk Support
  • Desktop Support
  • Application Support
  • Telecommunication Specialist
  • Network Analyst

of graduates employed and/or enrolled in postsecondary education within 4 months of program completion
average starting annual salary of Year Up graduates
of graduates are satisfied with Year Up

Helpdesk/Desktop Support Typical Job Tasks

Upon completing Year Up IT Training and the Google IT Support Certificate, program graduates will:

  • Understand core concepts to all IT Support jobs, including troubleshooting, customer service, networking, system administration, operating systems, and security.
  • Know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.
  • Dive into working with Linux, Cloud Computing, and Command-Line Interfaces.

Eligibility Requirements

  • 18-29 years old
  • High school graduate or GED
  • Low to moderate income
  • U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
  • Live within commuting distance of a Year Up location. Although Year Up has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
  • Have not obtained a Bachelor’s degree
  • Available five days a week (M-F) for the entire duration of the program
  • Highly motivated to learn new technical and professional skills
  • Fully vaccinated against Covid-19, unless you have a medical disability or sincerely held religious belief that prevents you from receiving the vaccine
  • For those participating in Year Up’s Shared Outcomes Plan, may not be in bankruptcy proceedings or have more than $5,000 in debt collection

More information about vaccination requirements can be found here.

Do you have DACA status?
Year Up strongly supports DACA and welcomes young adults with DACA status. For more, see our DACA GUIDANCE page.


Our staff will help you determine which campus is right for you after you apply to Year Up in Austin.
Year Up logo
TX, Austin - Virtual Campus
Virtual Campus - Austin
  • Be a part of a Year Up cohort of students at this college partner
  • Earn credits directly from this college partner to use toward a future degree
  • Applicants may be asked to submit a college application and complete a FAFSA form in addition to their Year Up application requirements

Other training paths in Austin