Helpdesk/Desktop Support & Google IT Certificate
Austin, Texas
80%
of graduates employed and/or enrolled in postsecondary education within 4 months of program completion
$52K
average starting annual salary of Year Up graduates
92%
of graduates are satisfied with Year Up
Helpdesk/Desktop Support Typical Job Tasks
Upon completing Year Up IT Training and the Google IT Support Certificate, program graduates will:
- Understand core concepts to all IT Support jobs, including troubleshooting, customer service, networking, system administration, operating systems, and security.
- Know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.
- Dive into working with Linux, Cloud Computing, and Command-Line Interfaces.
Eligibility Requirements
- 18-29 years old
- High school graduate or GED
- Low to moderate income
- U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
- Live within commuting distance of a Year Up location. Although Year Up has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
- Have not obtained a Bachelor’s degree
- Available five days a week (M-F) for the entire duration of the program
- Highly motivated to learn new technical and professional skills
- Fully vaccinated against Covid-19, unless you have a medical disability or sincerely held religious belief that prevents you from receiving the vaccine
- For those participating in Year Up’s Shared Outcomes Plan, may not be in bankruptcy proceedings or have more than $5,000 in debt collection
More information about vaccination requirements can be found here.
Do you have DACA status?
Year Up strongly supports DACA and welcomes young adults with DACA status. For more, see our DACA GUIDANCE page.
Campuses
Our staff will help you determine which campus is right for you after you apply to Year Up in Austin.
- Be a part of a Year Up cohort of students at this college partner
- Earn credits directly from this college partner to use toward a future degree
- Applicants may be asked to submit a college application and complete a FAFSA form in addition to their Year Up application requirements
Student Resources
Other training paths in Austin
